Scientific & Chemical Supplies use Sage to managing business growth

Established to supply local industry with laboratory equipment and chemicals, Scientific & Chemical Supplies Ltd now employs over one hundred employees across three main divisions.

As the company approaches its fiftieth anniversary, it has become the UK's leading science equipment supplier to the education market, offering over 8,000 products. It is also a major supplier to laboratories in a wide range of industries and sectors, from aerospace to automotive, from pharmaceuticals to food manufacturing. Its International division supplies customers in some sixty countries around the world, and offers particular expertise in delivering large projects and tenders.

Throughout its history, the West Midlands based company has retained its family values and a strong focus on customer service. In the late 1990s, it opened branches in Aberdeen and Cork, and in 2002 acquired a further branch in Paisley to provide local personal service on a regional basis.

The challenge
Speaking from Scientific & Chemical Supplies' head office, Operations Director Philip Palser explains why the company began to consider implementing a customer relationship management (CRM) solution: